Pegram Auto Repair

If you enjoy working with customers, can communicate well, and are driven to succeed, a Service Advisor position at The Car Care Center may be a great fit for you! Customer service or sales experience is preferred but we are willing to train the right person. NO WEEKENDS!

The Service Advisor's responsibilities include:

• Communicates with clients about vehicle problems, insurance questions, or warranty issues
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and options available
• Answers customer questions about services, including when to expect vehicle repairs
• Displays extensive knowledge about products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
• Acts as an advocate for clients when communicating vehicle problems and needs to the technicians
• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
• Manage work flow through the bays to ensure timely services and repairs
• Processes customer payments
• Follow-up with customers after the repairs/services are made to ensure satisfaction.

Job Type: Full-time