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Career opportunities at The Car Care Center.

Service Advisor

If you enjoy working with customers, can communicate well, and are driven to succeed, a Service Advisor position at The Car Care Center may be a great fit for you! Customer service or sales experience is preferred but we are willing to train the right person. NO WEEKENDS!

The Service Advisor's responsibilities include:

  • Communicates with clients about vehicle problems, insurance questions, or warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to the technicians
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Manage work flow through the bays to ensure timely services and repairs
  • Processes customer payments
  • Follow-up with customers after the repairs/services are made to ensure satisfaction.

Job Type: Full-time

The Car Care Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Pegram Location (615) 646-4685, Nashville Location (615) 730-9971 if you have any issues in accessing any area of our website.