Adrian Zavala
7/16/2019
My car’s engine light came on so I took it to a local auto zone to see if they could read the code for me, auto zone told me that my EGR Valve was the issue, so then I took my car to this shop to see if they could fix it, the guy in the Car Care Center office said they needed to lift the car & inspect it because they “need specific details as to what might be wrong” & they wouldn’t take out, add a new part or work on my car at all UNTIL I approved of it. When the inspection was over, they called me and told me at the office pretty much the same thing that auto zone had told me which was that I needed to replace my EGR valve. Now that I knew what was wrong, I wanted to see if I could get some deals to replace it however the Car Care Center charged me $600 for pretty much nothing, not a single new car part was added. I paid the guy in full & left with my car’s check engine light still on. UPDATE TO RESPONSE BY OWNER: Hey Paul I stand corrected that’s my mistake. I was quoted $600 to actually fix it but as you said I was charged $170 & nothing was fixed. Thanks. UPDATE; A FEW MONTHS AFTER BEING CHARGED $170 & NOTHING WAS FIXED ON MY CAR: I replaced a $50 part (the EGR Valve) I my 1996 Camry. Again, this place is a rip off. Signing out. ???
Mr. Zavala. After looking at your service history with us, I see that you came in to have diagnostics and testing to determine the cause of a check engine light on your Toyota Camry. YOU WERE NOT CHARGED $600. You were charged $170.89 (including tax) for the necessary testing and diagnosis. The only way to determine what needs to be done on any vehicle is to perform testing. We completed the testing and you declined the repair.
- Pegram Location
C
6/29/2019
If you are willing to “pay” for service, this is the place. It is clean and the staff were attentive when I needed an evaluation. They gave me a diagnosis and I eventually did the repair myself because of the high cost that I was quoted. My car is worth about $1600 and they said that it would cost me $1900 plus to fix the ac. I did it for less than $200 with new parts from ebay.
Thank you for your review! I am glad we were able to serve you well!
- Pegram Location
Dell Avery
6/26/2019
Good job
Rhonda Hagar
6/24/2019
Superb service! Will definitely be a return customer!
Cynthia Dagley
6/20/2019
Kim Young
6/3/2019
Weve used Car Care Center in Pegram numerous times for minor issues like oil changes to more complex repairs and maintenance. Ive always found Paul and his employees to be very friendly, helpful, knowledgeable, honest and caring. Appreciate the great services they provide!
Thank you so much Mr. Young!
- Pegram Location
scott mollette
5/24/2019
Christian family own great place to get your car worked on
Thanks Scott!
- Pegram Location
Kevin Merry
5/23/2019
Great guys very understanding and the communications were perfect! Timely and so helpful I will refer all of the family and friends
Thanks Kevin!
- Pegram Location
Rick Roark
5/10/2019
Great work and nice guys! The diagnostic texting technology is awesome! Would recommend to anyone in the area!
Thank you so much!
- Pegram Location
Orvan Bess
5/5/2019
Great experience, great communication, even came in under estimate.